Shipping and Returns Policy

Shipping

  • All goods will be delivered the shipping address of the customer
  • Orders are processed Monday – Friday and will be shipped the next business day.
  • Tracking advice will be sent via email once order has been dispatched
  • All orders will be shipped via Australia Post – Parcel Post and Express Post as per option selected at checkout.

Local pickup – Perth only

Residents of the Perth metro area have the option of collecting their order from Victoria Park.

Address provided on confirmation of order.

Shipping – estimated delivery times

Destination Express Post Regular Post
ACT – Canberra 2-3 5-6
NSW – Sydney 2-3 5-6
NSW – Country 2-4 5-6
NT – Darwin 3-5 5-7
NT – Country 7-10 14-16
QLD – Brisbane, Gold Coast 2-3 5-6
QLD – Country 2-3 4-7
SA – Adelaide 2-3 3-4
SA – Country 2-4 5-6
TAS – Hobart 2-3 5-6
TAS – Country 2-3 5-6
VIC – Melbourne 2-3 5-6
VIC – Country 2-4 5-6
WA – Perth 1 1-2
WA – Country 1 2-4

Times are estimated only.

Times quoted are in number of business days.

Returns

In the case where a bag is defective a replacement will be shipped to you, please advise us immediately by email. Please include photos.

If your order is incomplete, or your parcel has arrived damaged, please advise us immediately by email. Please include photos.

If you have any further questions please contact us by email.