Shipping and Returns

Shipping and Returns Policy

Shipping

  • All goods will be delivered the shipping address of the customer
  • Orders are processed Monday – Friday and will be shipped the next business day.
  • Tracking advice will be sent via email once order has been dispatched
  • All orders will be shipped via Australia Post – Parcel Post and Express Post as per option selected at checkout.

Local pickup – Perth only

Residents of the Perth metro area have the option of collecting their order from:

Active Debt Specialists
Suite 2 (upstairs)
31 Moreau Mews
Canning Bridge WA 6153

Collection times are between 9.00am and 4.00pm Monday to Friday

Shipping – estimated delivery times

Destination Express Post Regular Post
ACT – Canberra 2-3 5-6
NSW – Sydney 2-3 5-6
NSW – Country 2-4 5-6
NT – Darwin 3-5 5-7
NT – Country 7-10 14-16
QLD – Brisbane, Gold Coast 2-3 5-6
QLD – Country 2-3 4-7
SA – Adelaide 2-3 3-4
SA – Country 2-4 5-6
TAS – Hobart 2-3 5-6
TAS – Country 2-3 5-6
VIC – Melbourne 2-3 5-6
VIC – Country 2-4 5-6
WA – Perth 1 1-2
WA – Country 1 2-4

Times are estimated only.

Times quoted are in number of business days.

Returns

In the case where a bag is defective a replacement will be shipped to you, please advise us immediately by email. Please include photos.

If your order is incomplete, or your parcel has arrived damaged, please advise us immediately by email. Please include photos.

If you have any further questions please contact us by email.